Terms & Conditions

Welcome and thank you for considering UNRAVELLING PLACES services (“Services”). The Services are provided by UNRAVELLING PLACES, ABN 45 027 782 195. Please read the Terms & Conditions agreement carefully to ensure UNRAVELLING PLACES Services is right for you. By accessing or using the UNRAVELLING PLACES Services, you are agreeing to these Terms & Conditions.

UNRAVELLING PLACES may modify this agreement at any time, and such modifications shall be effective immediately upon posting the modified agreement on the Services Internet site. The last modified date will be stipulated at the bottom of these Terms & Conditions. UNRAVELLING PLACES Advertising Customers (“Advertiser”) will be notified by e-mail about any significant changes in this policy. If you as an Advertiser or General User (“User”) of UNRAVELLING PLACES Services do not agree with the latest version of the UNRAVELLING PLACES Terms & Conditions, then you must stop using UNRAVELLING PLACES Services immediately.

UNRAVELLING PLACES has a comprehensive Privacy Policy for the Advertiser and User of our Services to explain how we treat your personal information. By using UNRAVELLING PLACES Services you agree that UNRAVELLING PLACES can use your information in accordance with our Privacy Policy.

You must follow any policies made available to you by UNRAVELLING PLACES.

Copyright of UNRAVELLING PLACES intellectual property

All material, logos presented within UNRAVELLING PLACES Services is protected by the copyright law. You agree not to infringe or use any intellectual property owned by UNRAVELLING PLACES without the prior written consent of UNRAVELLING PLACES.

The prohibited uses include but are not limited to adaption, altering, reproduction, republishing, copying, transmitting, storing of items from in this Service, including any software and code that is made available to download from the UNRAVELLING PLACES Service that is owned by UNRAVELLING PLACES and/or its suppliers.

UNRAVELLING PLACES will protect and defend its copyright.

Service for Personal use only

User’s of UNRAVELLING PLACES Services agree that information contained on this Service is for personal use only and may not be sold, redistributed or used for any commercial purpose.

As a User you may download material from this Service for your personal use only, as long as you keep intact the copyright of the Advertisers intellectual property. The copyright of all intellectual property, material, content provided by the Advertiser on the UNRAVELLING PLACES Services internet site remains the property of the Advertiser. You must obtain permission from the Advertiser to use the Advertiser material outside these Terms & Conditions.

Content and links contained in the Service

UNRAVELLING PLACES Services provides Advertiser links, contact details and pointers for your convenience only and any such items is the sole responsibility of the Advertiser that makes it available. Any Advertiser links, contact details and pointers to third party sites or locations are not under the control of UNRAVELLING PLACES and we cannot be held responsible for its contents (including the accuracy, legality or offensive material) or any link contained in a linked Third Party location.

We may review Advertiser content to determine whether it is suitable or violates our policies, however that does not necessarily mean that we do. If you believe there are items, material, information or links contained within UNRAVELLING PLACES Services that is of an unsuitable or inappropriate nature, then please contact us immediately using one of the contact methods at bottom of the of this page.

Without limitation, UNRAVELLING PLACES cannot be held responsible for any Advertiser information, material or contents and UNRAVELLING PLACES will not be liable for any damages or loss arising from any connection with or any incidental information or service provided by any Advertiser or Third Party.

Accounts and Your responsibility

In order to use some of UNRAVELLING PLACES Services you may need to create your own UNRAVELLING PLACES account, “MY UNRAVELLING” or “Advertiser - MY UNRAVELLING”. To obtain an UNRAVELLING PLACES account you may need to provide a password, login address or name. It is your sole responsibility to ensure that all details and passwords are kept securely and that all provided details are kept up to date. It is the account holder’s responsibility for any and all activities that occur under your account name. You have the right to change your password at any time.

Advertiser – MY UNRAVELLING account holders MUST BE at least 18 years of age and authorised to make purchases on behalf of the business, company, organisation or group.

You agree to immediately notify UNRAVELLING PLACES of any unauthorised use of your UNRAVELLING PLACES account or any other breach of UNRAVELLING PLACES security known to you.

UNRAVELLING PLACES reserves the right to refuse an account or to suspend or fully cancel an account. The decision of UNRAVELLING PLACES is final.

Software in our Services

If UNRAVELLING PLACES Service requires or includes downloadable software, this software may update automatically on your device once a new version, requirement or feature is available. Some UNRAVELLING PLACES Services may let you adjust your settings manually.

Modifying Services

UNRAVELLING PLACES is constantly changing and improving Services. We may add or remove functionalities or features to our Services and we may suspend or stop a Service altogether without giving prior notice.

Contacting Advertisers or Users & Fraudulent emails

At various times UNRAVELLING PLACES are required to contact Advertisers or Users by e-mail. E-mails will always be addressed to the name of the person of who the e-mail is intended for. Example: Dear John or Dear John Smith. If you receive an e-mail that is NOT addressed to your name then to contact us immediately. To see how we use personal information go to our Privacy Policy.

Share with Friend

Where UNRAVELLING PLACES Services allows you to “SHARE WITH FRIEND”, you agree that the person to whom you address it too has consented to receiving the e-mail or contact. UNRAVELLING PLACES and its officers, employees and suppliers cannot be held liable against any actions, claims and demands arising out of or in respect of sending any email or contact made.

No guarantees to the service

UNRAVELLING PLACES provides No Guarantees or Warranty to you that our Services will be uninterrupted or error-free or that defects in the Services will be corrected.
You understand that UNRAVELLING PLACES Services cannot and does not guarantee or warrant to you that files available for downloading or delivered via electronic mail will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures, checkpoints and protection to satisfy your particular requirements for accuracy of data input and output and for maintaining a means to reconstruct any lost data or any other losses or damages incurred.

Liability for our Services

All Advertiser material and information contained in the UNRAVELLING PLACES Services is intended as general information, not professional advice and may not be the view or belief or endorsed by UNRAVELLING PLACES. UNRAVELLING PLACES cannot be held responsible for any Advertiser material or information contained within the Services.

Without limitation, UNRAVELLING PLACES and its officers, employees, and suppliers will in no circumstances be liable for any indirect or consequential losses, loss of profits, loss of revenue, loss of data, loss of business opportunities or exemplary, or punitive damages incurred under these Terms & Conditions.

If goods and services are offered on UNRAVELLING PLACES Services by Advertiser’s or Third Parties, then UNRAVELLING PLACES will not be responsible for any terms, transactions or disputes of any goods or services purchased or offered between you and any Advertiser or Third Party.

Conditions of Use

User’s and Advertiser’s agree that the use UNRAVELLING PLACES Services is provided on condition that YOU DO NOT do any of the following;

  • Transmit any defamatory, offensive, obscene, indecent or unlawful information or material.
  • Transmit any information or material which you know is incorrect, misleading or deceptive.
  • Upload files or post items that contain images or information that breaches any copyright law or intellectual property law or other personal or privacy rights.
  • Upload files that contain viruses or corrupted files, or any other similar software or programs that may cause damage to operation of UNRAVELLING PLACES or another's computer.
  • Use data mining, robots, screen scraping, or similar data gathering and extraction tools on UNRAVELLING PLACES Services, except with prior written consent of UNRAVELLING PLACES.
  • Infringe the Competition and Consumer Act or equivalent State legislation.
  • Use the Services in a manner which may hinder or prevent UNRAVELLING PLACES from providing the Services to any other User or which may threaten the integrity any person of UNRAVELLING PLACES.
  • Use the UNRAVELLING PLACES Services for any unlawful purpose.
  • Encourage, aid, authorise or incite any person to do any of the above acts.

UNRAVELLING PLACES reserves the right to exclude or remove the provided Advertiser material or information from its Services. Any items that are seen as offensive by UNRAVELLING PLACES will be removed its Services, as it sees fit. Any items or content that UNRAVELLING PLACES sees as being illegal in nature or in breach of a law will be reported to the appropriate authorities in accordance with our Privacy Policy. UNRAVELLING PLACES decision is final.

Fair use of UNRAVELLING PLACES Services applies. UNRAVELLING PLACES Services are designed for businesses and organisations to promote their venue or “special” activities and events. UNRAVELLING PLACES reserves the right to include or exclude Advertisers listings as it sees fit. UNRAVELLING PLACES decision is final.

Usage of Content within Services

The Advertiser and User understands that all material, information and imagery (adapted, edited or modified version of it) may be transmitted throughout the world, in all present and future methods of UNRAVELLING PLACES Services.

It is the responsibility of the Advertiser or User to ensure that all information, material and imagery (adapted, edited or modified version of it) and that the Advertiser or User has the legal right to use such items on UNRAVELLING PLACES Services. UNRAVELLING PLACES takes no responsibility for the content.

The Advertiser or User agrees that if advertising contains the name or photographic or pictorial representation of any living person by which any living person can be identified, that the Advertiser or User has obtained the authority to use such items.

Charities & Non For Profit Organisation Account

Just like charities and Non-For-Profit organisations supporting our local communities, UNRAVELLING PLACES believes in supporting our community too. This is why we offer Totally FREE REGULAR Listings in the Search Results sections of UNRAVELLING PLACES Services Guide to; Australian Registered Charity Organisations or Australian Registered Non-For-Profit Organisations, that are NOT Registered for GST.

To qualify for an Advertiser account offering FREE  REGULAR Listings you must be able to demonstrate the following;

  • Australian Registered Charity Organisation
    Australian Registered Non-For-Profit, that is NOT Registered for GST
  • UNRAVELLING PLACE is able to find the supporting documentation on www.abr.business.gov.au - ABN Lookup and/or www.asic.gov.au )
  • Demonstrate that organisation supports the community in a beneficial way
  • Not in direct competition with other general Advertising businesses (Paying Advertiser Customers)

The approved Charities and Non-For-Profit account holders will be entitled to FREE REGULAR Listings within the Search Result sections of the UNRAVELLING PLACES Services Guide.

The Charities and Non-For-Profit Advertiser account does Not include free SHOWCASE Listings or Display advertising. Charities and Non-For-Profit organisations wishing to use the SHOWCASE and Display advertising Services will be charged at the General Advertiser, Cost Per Click (CPC) rates. Or have the option to apply for additional sponsorship. See About Us.

UNRAVELLING PLACES reserves the right to accept or deny a Charity or Non-For-Profit organisation Advertiser application as sees fit. This may include the recommendations for the applicant to apply for a General Advertiser account (Shown as ‘All other businesses, Organisations, Groups and Clubs’ in the Advertiser account registration.) The decision of UNRAVELLING PLACES is final.

Advertiser Disclaimer

UNRAVELLING PLACES takes no responsibility and cannot be held liable for any errors, omissions, late, incorrect, damaged or lost to any Advertiser material, information or artwork that may have occurred during or left in the control UNRAVELLING PLACES Services.

Advertising submitted electronically must comply with UNRAVELLING PLACES specifications. UNRAVELLING PLACES may reject the advertising material if it is not submitted in accordance with such specifications.

UNRAVELLING PLACES reserves the right to refuse or withdraw any advertising at any time without giving a reason, even if the advertising has previously been published by UNRAVELLING PLACES.

Advertiser’s must not resell advertising space to any Third Party without prior consent of UNRAVELLING PLACES.

UNRAVELLING PLACES will measure online Listings and Display advertising (including clicks achieved) through its own result measuring systems for the purpose of credits used and billing. Results from Advertiser or Third Party result measuring systems will not be accepted for assessment of advertising within UNRAVELLING PLACES Services.

Neither these Terms & Conditions nor any written or verbal quotation by UNRAVELLING PLACES represents an agreement to publish Advertiser Listings or Display advertising. An agreement will only be formed between UNRAVELLING PLACES and the Advertiser when UNRAVELLING PLACES accepts the Listing and is shown as “APPROVED” in the Advertiser “MY ACCOUNT”.

Advertiser Accounts

UNRAVELLING PLACES may grant, deny or withdraw an Advertiser Account at any time in its discretion. The Advertiser acknowledges it will be liable for all advertising in the Advertiser “MY ACCOUNT”.

All advertiser credits/invoices must be pre-paid in full prior to any credits being issued to an Advertiser “MY ACCOUNT”, unless otherwise agreed upon in writing from UNRAVELLING PLACES. Statements or reminder notices will not be issued.

The Advertiser must pay GST at the time it pays for advertising.

The Advertiser must pay the full price for advertising, unless there is an error where UNRAVELLING PLACES is at fault and UNRAVELLING PLACES has provided an adjustment note.

UNRAVELLING PLACES may charge the Advertiser for Display advertising cancelled on less than 7 days notice or if creative materials are not submitted in accordance with UNRAVELLING PLACES specifications.

UNRAVELLING PLACES allows Advertisers to generate and view invoices for purchase of Credits through the My UNRAVELLING section of the Service. Invoices for Credits will only be available through this section of the Service. 

Apart from Invoices for Credits, UNRAVELLING PLACES will only issues invoices or adjustment note (as applicable) to a designated e-mail address. It is the responsibility of the Advertiser to ensure that the designated e-mail address is correct and changes to the designated e-mail address is maintained in the “ACCOUNT UPDATE”. To see how we use personal information go to our Privacy Policy.

In the case of UNRAVELLING PLACES using an account debt collection agency to recover any unpaid invoices, all and any legal and debt collection agency costs will be charged to the Advertiser invoice holder on a full indemnity basis. To see how we use personal information go to our Privacy Policy.

Interest may be charged on all overdue invoice amounts at a rate 2% higher than the rate for the time being fixed under section 2 of the Penalty Interest Act 1983 as at the date of default [refer to https://www.magistratescourt.vic.gov.au/jurisdictions/civil/procedural-information/penalty-interest-rates for the current rate]. 

If the Advertiser fails to comply with its payment obligations then UNRAVELLING PLACES may withhold any discounts.

Failure to pay the UNRAVELLING PLACES invoice within the set terms may result in the Advertiser account being suspended and/or any future trading with UNRAVELLING PLACES being fully cancelled. The decision of UNRAVELLING PLACES is final.

UNRAVELLING PLACES may serve notice on an Advertiser by post or fax to the last known address of the Advertiser.

Information and feedback you send to us

UNRAVELLING PLACES welcomes your ideas and feedback about any aspect of our Service by e-mail via our customer support or postal show at the bottom of this page. You agree that by providing such ideas and feedback to UNRAVELLING PLACES that we have the right to use your information to improve our products and Services in anyway we see fit.

General Overview

These Terms and Conditions, with any other written agreement, represent the entire agreement and relationship between UNRAVELLING PLACES and you. An authorsied officer of UNRAVELLING PLACES can only vary these Terms & Conditions in writing. Documentation issued by the Advertiser or User will NOT vary these Terms & Conditions.

In the event that any term or condition is deemed unenforceable or void then these Terms and Conditions are modified only to the extent necessary to exclude the unenforceable or void term or condition or to make that term or condition valid and enforceable. All other terms and conditions continue to be valid and enforceable. In the event that the interpretation of a Term or Condition is unclear and is capable of being interpreted to the favour of either party, then the interpretation which favours UNRAVELLING PLACES shall apply.

This Agreement is governed by and construed in accordance with the laws of the State of Victoria, Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that state.


If you have a question, feedback or complaint, please contact us via one of the following methods;
Postal:   PO Box 49, KYNETON, Vic. 3444
E mail:   customer support


Last modified: 04 July 2016.